About Company:
HCL is a $5.3 billion leading global technology and IT enterprise comprising two companies listed in India. HCL Technologies and HCL Infosystems founded in 1976, HCL is one of India's Original IT garage start -ups.The HCL team consists of over 71,000 professional of diverse nationalities,who operate from 29 countries including over 500 points of presence of India.
Eligibility: B.Tech(CS/IT/EEE/ECE/E&I), BCA,B.Sc(CS/IT/Mathematics/Statistics)(60 % throughout in academics,no current backlogs)
Experience: 0 years
Location: Bangalore
Role: Trainee
Responsibilities in Job:
- Provide hardware /software/network problem diagnosis resolution via email/chat/telephone/web, monitoring and management of various IT infrastructure components for customers end users.
- Identify ,evaluate and prioritize customer problems and escalations
- Respond to diagnose problem through discussion with end users,including problem recognition ,logs, research,isolation,and follow up steps
- Responsible for activities relating to the evaluation ,analysis,setup of PC- based software products.
Soft Skills:
- Excellent communication and conversation Skills
- Good Documentation Skills
- Good Knowledge in MS OFFICE
- Good customer handling skills
- Able to highlevel unforeseen situations
- High level of Acceptance
- Can drive HCL value and its methodology
Technical Skills:
- Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone.
- Providing high quality,superior service at all times.Ability to finish what is started is a must
- Ability to integrate as a cross functional,team player in a fast paced environment where all information is shared
- Ability to learn new information quickly and the willingness to do so at all times
- Ability to work flexible hours from time to time to cover for other staff
- Customer focus
- Team work
- Technical Expertise
Interview Process:
- Grammar Test
- GD
- Technical Round
- HR Round
Terms And Conditions:
- Willing to sign service agreement of 1 years
- Willing to relocate ,if required
- Willing to work in 24*7 environment
- CTC of 1.80 L/Per annum
Date: 10th Oct 2013
Time: 9AM-12 Noon Registration(after 12 noon no registration will be entertained)
Walk-in Venue:
CMR Institute of Technology(CMRIT),
No.132,AECS LAYOUT,
ITPL Main Road,
BLR-370,
Bangalore,
Karnataka.
Contact Number: -080-28524466
website: www.hcltech.com
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