About Company:
Hewlett-Packard (HP) Company,commonly referred to as HP,is an American multinational information technology corporation headquartered in Palio Alto,California ,USA. World largest technology company,Hp holds the#5 spot in the best global green brands ranking.Eligibility: B.E/B.Tech
Experience: Freshers
Location: Bangalore
Role: Technical Support Engineer
Last Date: AS SOON AS POSSIBLE.
Key Responsibilities:
- Work from a standard protocol,utillizing a document process to respond to customer issues
- Successfully resolve technical issues related to hardware and software from incoming customer contacts and proactive notification systems
- work remotely via telephone,email,e-chat and ticketing systems to respond to first level technical issues
- Respond to service,product,technical and customer relations questions on subject such as features , specification and repairs on current and discontinued products ,parts and options
- Collaborate across reams to resolve issues and help reproduce issues in lab environment
Required Skills:
- Experience with technical support and /or hardware and software computing ,storage and peripheral devices
- Updating knowledge management systems
- Passion for technology
- Eager,quick learner with strong team work
- Good Communication Skills
Desired Skills:
- Exp with Troubleshooting in a technical environment
- Excellent analytical and problem solving skills
- E-support Experience
- Phone and remote support Experience
website: www.hp.com
No comments:
Post a Comment